Our standard Remote Support hours are 8am - 8pm EST, Monday through Friday.
We also provide our managed clients with 24/7 Emergency Remote and On-Site Support.
While Solved IT is located in New York City, Solved IT provides Managed IT, Private Cloud, Video Surveillance, and Low-Voltage Cabling Solutions to businesses in all 50 states as well as in Canada.
We have a proven track record, and extensive network of pre-approved contractors across North America.
Here are some of the main locations we serve, but contact us to see if we offer on-site support at your location.
New York State
- Long Island
- Staten Island
- New Rochelle
- White Plains
- Mount Vernon
- And much more
- Jersey City
- And much more
- New Haven
- And much more
We manage and support the IT for companies in a wide array of industries.
Solved IT specializes in managed IT services for the following industries:
- Finance / Wealth management
- Property Management & Development
Step 1: Assess. Consult with you to assess your current IT environment.
Step 2: Recommend. Develop recommendations custom to your business and IT needs
Step 3: Review. Present and fine-tune our recommendation to your specific needs and budget
Step 4: Start Date. Agree to a start date.
Step 5: IT Roadmap. Present your 24 month IT roadmap.
Step 6: Results. Transform your IT within 90 days.
This includes support for your applications, computers, servers, phones, scanners, copiers, network, internet, security cameras, and the cabling that connects them all.
Solved IT will call your software and copier vendors for you as well as contact your ISP when you have internet interruptions. Solved IT will also spec and purchase all IT hardware as well as provide IT strategy sessions that will shape and move your business forward.
All of these services are included with unlimited support through Solved IT managed services.
You can choose a simple 12-month commitment or a 24-month commitment with a rate reduction.
That’s right! If you choose to sign up for 24 months and not only will your rates get locked in, you will receive a monthly discount as well.
Solved IT will also wire the new location and move or set up new internet services as well. Solved IT will handle ALL technical aspects of your office move. This includes Planning, Design, Vendor Management, and Implementation.
If you want to get a estimate on a project such as an office move, big upgrade, or some other IT project just book a session on our Hire Us page.
Also, don't forget we're not just another IT company. We are also one of New York's premier Technology Solutions Providers!
We can take care of ALL your low-voltage cabling, video surveillance, Wi-Fi Surveys, Installation, & Maintenance.
For more information please fill out the form below or on our Contact Us page.
We're always ready to get started!
While our pricing structure will most certainly stay the same, every IT environment is different and some might require a lot more work to get them to a workable baseline.
If you decide to partner with us the entire onboarding process will be 100% transparent.
An assessment and audit will be conducted and a technology roadmap will be presented showing you our recommendations and additional suggested improvements.
Your dedicated account representative and technical staff will identify the specifications, price it out, plan, organize, purchase, and configure all IT hardware no matter the situation.
We first seek their approval for any change request.
After the customer approves the request, we do an impact analysis. This allows us to deliver the timelines and cost estimates to the customer.
Once the customer approves the estimates, we implement the changes.
Our documentation is normally comprehensive and self-explanatory. On the off chance that it's not, we're available to provide direct support for clarity.
As your company grows, things like compliance, major acquisitions, system management, and budgeting for tech can slow your growth plans.
If these decisions aren’t made correctly, they can completely derail your operations.
A consultant can bring industry knowledge and best practices so you can stand on the shoulders of giants, and not make the same (costly) mistakes that others have made.
You eliminate the risk of making a bad decision, and enable your teams to focus on the business.