If you need to communicate any sensitive data with us please call our business number: (212) 947-2348
Services can be requested by booking an online consultation or completing the form below!
Hourly Rate – Our hourly support rate for our Solved IT support engineers and specialty staff is $200.00 USD per hour. The hourly rate for our vCIO & vCISO consulting is $250.00 USD per hour.
- We offer billing in 15-minute increments, after the initial 1-hour minimum.
- This rate applies Monday through Friday between the hours of 9:00am and 5:00pm EST.
- Any work requested to be performed outside of normal business hours, including holidays will be billed at a higher rate.
- When bulk-hours are purchased, those hours are credited to your account for use during our regularly scheduled times. Your hours must be used within 30 business days, from the date of purchase. Any unused hours will expire the 30th business day of each month, and do not carry over to the next month.
Due to our work's nature, there is no warranty on IT hourly work. Each hour Solved IT works is billable regardless of the outcome. We will make recommendations on the level of effort required to implement a solution or fix an issue, it is up to you, as the client, to tell us if there is a cap on the number of hours we are to spend per engagement.
IT That Delivers
We believe that IT solutions should be qualified, affordable, and flexible to your business requirements. This is why we've developed a flexible range of IT services and support plans – from fully managed to Ad-Hoc assistance.
We work closely with our clients to create a startup plan and work to reduce monthly costs through leveraging new technology including cloud computing. We look at this as a long-term win-win; our clients benefit and we succeed in our core aim.
Cabling That Performs
Your network cabling, is the backbone that carries all your data, voice, multimedia, security, and wireless connections throughout your office, building, or campus. We make sure it's done right, the first time to ensure a proper network for the work to come.
- All cabling done in-house by BISCI certified technicians
- 20-year cable guarantee available
- All work is warranted, guaranteed, and cable can be certified
Surveillance That Alerts
Remotely monitor your property, staff, & merchandise 24/7/365. See who enters your property during and after business hours. We carry a wide range of video surveillance systems for every budget.
- Remote viewing on your smartphone, laptop, & desktop
- Real-time alert notifications on your smartphone
- Advanced analytics like facial recognition, temperature scanning, people, license plate recognition